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Free standard shipping on orders over $99
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Product Description:
The Grain Essence tray is a celebration of nature’s intricate details, inspired by the unique patterns of wood grain that tell the story of time. Crafted from high-quality Baltic birch plywood, its round design highlights the natural beauty of the wood’s grain, creating a perfect fusion of artistry and functionality. Whether used for serving food, displaying decorative pieces, or organizing household essentials, the Grain Essence tray brings a touch of nature's elegance to any space.
Outstanding Materials and Craftsmanship
• Baltic Birch Plywood:
This premium material is renowned for its lightness and strength, combined with stunning, intricate grain patterns. Compliant with the German E1 environmental standard, it ensures low formaldehyde emissions, making it a safe and sustainable choice for everyday use in your home.
• CNC Precision Cutting:
The tray’s smooth, flawless edges are crafted using CNC (Computer Numerical Control) technology, ensuring precise curves and perfect consistency in every piece, delivering a high-quality product.
• Natural Wood Wax Finish:
Finished with natural wood wax, the Grain Essence tray enhances the wood’s texture while offering essential protection. This eco-friendly finish not only elevates the tray’s warm appearance but also provides food-safe, waterproof protection, ensuring easy cleaning and long-lasting durability.
Highlights of the Grain Essence
• Waterproof and Durable:
Perfect for use in kitchens, dining areas, or living spaces, the Grain Essence tray’s waterproof design effectively resists stains and spills, making it a reliable companion for years of use.
• Embracing Natural Beauty:
The circular design, paired with the natural wood grain, makes this tray a striking piece that embodies the heart of nature. Whether serving snacks, nuts, or organizing household items, the Grain Essence tray brings timeless beauty to your home.
• Lightweight and Convenient:
Designed to be easy to handle, its lightweight construction allows for effortless movement, making it perfect for daily use.
Applicable Scenarios:
• Serving snacks or nuts
• Organizing items in the dining room, kitchen, or living space
• Displaying candles, flowers, or decorative pieces
Product Dimensions:
(Available for custom specifications)
The Grain Essence tray is more than just a functional object; it is a tribute to the natural beauty and craftsmanship of wood. With its timeless design and versatile use, it adds a sense of elegance and serenity to any home, making it a perfect addition to any living space.
Here is the English translation of your content:
Thank you for choosing our product! We aim to provide you with a pleasant shopping experience. If you need a return or refund, please carefully review the following policy:
1. Returns and Replacements for Quality Issues
• Eligibility:
• If the product you received has quality issues (such as damage or defects), please contact our after-sales team promptly:
Email: support@a-boo.top
• Handling:
• You can choose to return the product or have us send a replacement for free.
• Cost Responsibility:
• All expenses caused by quality issues (including returns and replacements) will be covered by us. You are not required to pay any fees.
2. Returns for Non-Quality Issues
While we generally do not accept returns without a reason, we offer a refund option for your
convenience.
• Eligibility:
• The product must be unopened and unused for a return request to be accepted.
• Cost Responsibility:
• You will need to cover the return shipping costs, and you must contact our after-sales team for the correct return address.
• Do not send the product to the default shipping address. If the package is sent to the wrong address, we will not receive it and cannot process the refund.
• Refund Timing:
• After receiving and confirming the returned product, we will process your refund within 3-5 business days. The exact time for the refund to appear depends on your payment method.
3. Circumstances Where Refunds Are Not Accepted
• The product has been opened and used.
• Damage or loss due to improper use.
• Returns sent without contacting the after-sales team to confirm the correct return address.
4. Additional Information
• Exchanges:
If you need to exchange an item for reasons such as incorrect size, please contact our after-sales team to coordinate further.
• Order Cancellation:
If you need to cancel your order, please contact customer service as soon as possible. Once the order has been shipped, it cannot be canceled.
Custom Products
Refunds are not supported for customized products. Please ensure all your concerns are addressed before confirming the final product design.
Contact Us:
If you have any questions, please feel free to contact our after-sales team. We are here to assist you.
• After-Sales Email: support@a-boo.top
• Working hours (Beijing time): 9:00 am - 6:00 pm on weekdays
Shipping Process Overview
When you place an order, we will select the appropriate shipping method based on the availability of your product and the destination country. Typically, your package will arrive at your doorstep within 7-15 days from the date of purchase. However, delivery times may be affected by public holidays or unexpected logistical delays.
If you have any questions or need further assistance during the shipping process, please don’t hesitate to contact us at service@a-boo.top. We’re here to help!
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