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Free standard shipping on orders over $99
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Product Description:
The Cascade Tray embodies the elegance of nature with its flowing design that mimics the gentle descent of cascading water. Crafted from high-quality Baltic birch plywood, its surface showcases a stunning wood grain that reflects the serene beauty of nature. The Cascade Tray is thoughtfully designed for versatility, making it ideal for serving food, displaying decorative pieces, or organizing household essentials.
Outstanding Materials and Craftsmanship
• Baltic Birch Plywood:
This exceptional material is valued for its lightweight strength and beautiful grain, adhering to the German E1 environmental standard to ensure low formaldehyde emissions, making it a safe choice for home environments.
• CNC Precision Cutting:
Utilizing advanced CNC (Computer Numerical Control) technology, every edge of the tray is precisely cut, ensuring smooth contours and consistent quality throughout the product.
• Natural Wood Wax Finish:
The tray is finished with natural wood wax, enhancing its texture while providing protection. This eco-friendly finish not only offers a warm aesthetic but also delivers food-safe waterproof protection, making it easy to clean and maintain.
Highlights of the Cascade Tray
• Waterproof and Durable:
Perfect for kitchens, dining areas, and living spaces, its waterproof design effectively resists stains and spills, ensuring long-lasting use.
• Practical Meets Aesthetic:
Whether used for serving snacks and nuts or organizing items in your home, the Cascade Tray brings elegance and a touch of nature indoors.
• Lightweight and Convenient:
Designed for ease of use, its lightweight construction allows for effortless movement and handling, perfect for everyday tasks.
Applicable Scenarios:
• Serving snacks and nuts
• Organizing items in the dining or living room
• Displaying candles, flowers, or decorative pieces
Product Dimensions:
(Custom specifications available)
The Cascade Tray is not merely a practical item; it is an artistic embodiment of natural beauty and fine craftsmanship. Its fluid design and versatile functionality make it a wonderful addition to any home, enhancing your living space with a sense of elegance and serenity.
Here is the English translation of your content:
Thank you for choosing our product! We aim to provide you with a pleasant shopping experience. If you need a return or refund, please carefully review the following policy:
1. Returns and Replacements for Quality Issues
• Eligibility:
• If the product you received has quality issues (such as damage or defects), please contact our after-sales team promptly:
Email: support@a-boo.top
• Handling:
• You can choose to return the product or have us send a replacement for free.
• Cost Responsibility:
• All expenses caused by quality issues (including returns and replacements) will be covered by us. You are not required to pay any fees.
2. Returns for Non-Quality Issues
While we generally do not accept returns without a reason, we offer a refund option for your
convenience.
• Eligibility:
• The product must be unopened and unused for a return request to be accepted.
• Cost Responsibility:
• You will need to cover the return shipping costs, and you must contact our after-sales team for the correct return address.
• Do not send the product to the default shipping address. If the package is sent to the wrong address, we will not receive it and cannot process the refund.
• Refund Timing:
• After receiving and confirming the returned product, we will process your refund within 3-5 business days. The exact time for the refund to appear depends on your payment method.
3. Circumstances Where Refunds Are Not Accepted
• The product has been opened and used.
• Damage or loss due to improper use.
• Returns sent without contacting the after-sales team to confirm the correct return address.
4. Additional Information
• Exchanges:
If you need to exchange an item for reasons such as incorrect size, please contact our after-sales team to coordinate further.
• Order Cancellation:
If you need to cancel your order, please contact customer service as soon as possible. Once the order has been shipped, it cannot be canceled.
Custom Products
Refunds are not supported for customized products. Please ensure all your concerns are addressed before confirming the final product design.
Contact Us:
If you have any questions, please feel free to contact our after-sales team. We are here to assist you.
• After-Sales Email: support@a-boo.top
• Working hours (Beijing time): 9:00 am - 6:00 pm on weekdays
Shipping Process Overview
When you place an order, we will select the appropriate shipping method based on the availability of your product and the destination country. Typically, your package will arrive at your doorstep within 7-15 days from the date of purchase. However, delivery times may be affected by public holidays or unexpected logistical delays.
If you have any questions or need further assistance during the shipping process, please don’t hesitate to contact us at service@a-boo.top. We’re here to help!
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